Customer Service

The Right Part the First Time

If you have any questions about which boiler, heater, or burner part you need please contact us. We will work with you to verify the correct part before shipping so you get the correct part as promptly as possible.

Quality Assurance

Every boiler, heater, and burner part is hand inspected before being shipped. We sell genuine Shenandoah and Firelake Manufacturing furnace burner parts. All parts are covered by a warrantee from the manufacturer for quality and workmanship.


Northwest Industrial Equipment makes no warranties or guarantees, expressed or implied, including warranties for fitness for use, or otherwise. By purchasing online the Purchaser acknowledges Northwest Industrial Equipment is acting solely as a broker and is not responsible for the performance of the product, or otherwise. There are warranties supplied by each factory. Each product sold and serviced is covered under a factory-supplied warranty. The Purchaser/Dealer/Reseller will take complete responsibility for the installation of the product(s) purchased from Northwest Industrial Equipment, and will abide by all national and local codes, regulations, and laws (codes, regulations, and laws may vary in geographical locations).

Northwest Industrial Equipment may render advice, recommendations or opinions as to the application, installation or operation of its products, but such advice, recommendations or opinions shall be at Purchaser's own risks and shall not give rise to liability based upon reliance on such advice, recommendations or opinions rendered by Northwest Industrial Equipment.

Returns and Replacements

Electrical parts may not be returned. If you have questions about returning a part please contact us to request a return materials authorization number before returning a product for a replacement or refund. A restocking fee of 20% will be charged regardless of the reason for the return, unless the part is defective. Please send returns or replacements to: Northwest Industrial Equipment, 22020 – 68th Avenue South, Kent, WA 98032. Please enclose your name, address, phone, and e-mail. Shipping fees are the responsibility of the purchaser.

Shipping and Handling

Orders are sent via UPS from Kent, Washington (near Seattle). Orders are processed Monday - Friday and are typically shipped the same day. Orders placed on weekends and holidays are shipped the next business day. Allow 7 days for delivery, though delivery times vary with location. To ensure prompt delivery please include your complete delivery address with your order.

Damage During Transportation

The Purchaser assumes all responsibilities for any risk of, or damage to the product during transportation. The Purchaser is responsible after merchandise has been turned over to carrier for delivery. If shipment is incomplete, short or damaged, Purchaser will note precise details of damage or loss on the freight bill at the time of delivery and file a claim with the delivering carrier within 24 hours. Purchaser must initiate freight claim with delivering freight carrier.

Shipping Fees

Shipping fees are calculated based on the product weight and destination.

Delivery outside USA

Northwest Industrial Equipment ships to addresses in the USA only.

Company's Liability

In no event or under no circumstances shall the Company be liable for special, indirect, consequential or incidental damages or for anticipated profits of Purchaser. The Company's sole liability for any breach hereunder is, at its election, to repair or to refund the purchase price, under the terms of the Manufacturer's warranties set forth herein. Company shall have no liability to third parties, and Purchaser agrees and acknowledges this limitation.

In any event, the Company's liability in connection with this order, whether in contract, in tort, under any warranty or otherwise, shall not exceed the total purchase price of the products.

Governing Law

The right and the duties of the parties hereto shall be governed by the laws of the State of Washington.

Dispute Resolution

Any and all disputes shall be resolved through final and binding arbitration/mediation in King County, Washington. No appeal may be taken from an arbitration decision and the arbitrator must apply the strict language of this contract/invoice. The arbitrator shall award cost and expense, including legal cost, to the prevailing party.

General Terms and Conditions of Sale

Additional terms and conditions apply to orders placed by phone, mail, and in person. Click here to view these terms and conditions of sale.

Privacy Statement

Northwest Industrial Equipment will not share or sell your information with any other organization. All information you provide via the forms on this website is kept in strict confidence. Your privacy is assured.


Our order form is secured and can be used in full confidence that your information is encrypted. We do not store credit card information online.

Shop now or, for additional information, please contact us online or call us toll free (in the USA) at 1-800-261-1041 or (253) 872-6060.

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Northwest Industrial Equipment, Inc.

(253) 872-6060

22020 – 68th Avenue South, Kent, WA 98032
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